Do you need trained Call Centre Agents, Team Managers or Team Leaders?
We have trained agents on standby should you need call centre agents:
· Computer skills i.e. Word, Excel, Power Point, Office outlook
· Call Centre skills
· Business writing skills
· QA
· Conflict management
Agents sourced by IMS will be trained on your company collections system (if your collections system is not part of what we currently train on you can supply the training material for the respective system and agent will be upskilled and trained based on your requirement)
Depending on the Level of Individual a cost is determined based on:
Call Centre Agent
Team Leader
Manager
Cost reduction
·Only pay when we collect
·Cross pollination with reference to contact ability
·Tailor made collections system with end to end encryption to protect both Firm and Customer
Impumelelo has established itself as a market leader in the Collection recovery field through continued excellence in service and a unique solutions driven approach.
Debt Collections
·Both early and late stage collections
·Call Centre collections
·Litigation
Administration order collections including 3/6 month payment plans and tracking payments
·Bought Books
·Overdue Property rentals
·Private school (outstanding school fees)