All Businesses need to ensure that debt collections and revenue management is a priority as the older the debt gets, the harder it is to collect. By appointing an External Debt Collections Agency it is one of the easiest ways to resolve the Debt Collections process, allowing you to focus on your Business
Cost reduction
·Only pay when we collect
·Cross pollination with reference to contact ability
·Tailor made collections system with end to end encryption to protect both Firm and Customer
Impumelelo has established itself as a market leader in the Collection recovery field through continued excellence in service and a unique solutions driven approach.
Debt Collections
·Both early and late stage collections
·Call Centre collections
·Litigation
Administration order collections including 3/6 month payment plans and tracking payments
·Bought Books
·Overdue Property rentals
·Private school (outstanding school fees)
Impumemelo offer the following onsite assistance with your Debt Collections Firm
Consultations
· Quick overview on how you manage your External Debt Collectors
· What is the key factors you need to look out for to ensure compliance
· System solution should your current Debt Collections system not add value in your company we have a solution to increase recoveries
Book segmentation
· What do you work 1st
· Who can be classified as you're paying population
Aligning of strategies
· What do you need to achieve we can assist on creating certain benchmarks within your call centre ensuring all Agents know what to do.
· Staff buy in (ensuring best fit for each employee role)
· Ensuring Agents know what is expected of them and give them proper collection training to maximise recoveries
FAQ
System optimization (what features and works in the market place)